Feedback NPS Index for Assessing the Quality of Education

Abstract

Net Promoter Score, called the consumer loyalty index or "Individual customer metric" and calculated based on customer responses to one simple question about their loyalty. This method has been used since 2003 and it is used in many different areas of the economy. The NPS method has both positive and negative sides, depending on the task at hand. Since the current state and development of the service sector requires information support for successful management of the company, various metrics are an important scientific approach. Based on this, this paper considers a new approach for assessing the quality of education based on the NPS method. Based on the results, the problems of the education system in the Republic of Uzbekistan are analyzed. Here, in General, the advantages and disadvantages of the NPS method itself are evaluated and explained in which situations this method leads to positive results. This paper presents a new paradigm of the NPS method based on feedback.